AI-DRIVEN INNOVATION IN SOCIAL SERVICES: DATA-INFORMED SERVICE MODELS & MANAGEMENT INNOVATION

With the rapid development of artificial intelligence (AI) technology, its applications across various fields have demonstrated significant effectiveness, particularly in the domain of social services. This study explores how AI technology can enhance service quality, improve operational efficiency, and drive management innovation in social services. Based on data-driven AI approaches, we conduct an in-depth analysis of social service institutions in Taiwan, focusing on long-term care, mental health, and child welfare services. Using a mixed-methods approach combining questionnaire surveys and in-depth interviews, this study finds that AI technology significantly improves service quality, particularly in terms of ... continue reading->

Keywords: Artificial Intelligence (AI); Management Innovation; Social Services; Data-Driven; Cross-Sector Collaboration